MASTER CLEANING SERVICES POLICIES professional cleaning services

At Master Cleaning Services, we aim to provide the best cleaning experience possible for every client. Below are our policies designed to ensure smooth service and satisfaction for all parties.

• Appointments: To schedule a cleaning, please contact us at least 24 hours in advance. We’ll confirm your appointment via email or text.
   
• Cancellation & Rescheduling: If you need to cancel or reschedule, please provide at least 24 hours’ notice. Cancellations with less than 24 hours’ notice may incur a cancellation fee (typically 50% of the total service cost).
   
• Late Arrivals: We strive to be punctual, but if delays occur due to traffic or unforeseen issues, we will notify you promptly. If the cleaning time is impacted, we may need to reschedule.
   

• Pricing: Our pricing is transparent and provided upfront. You will receive a quote before any work begins, and the cost is based on the size of your home, the complexity of the cleaning, and any additional services requested.
   
• Payment Methods: Payments are due on the day of service. We accept [cash, credit/debit cards, online payments, etc.]. Receipts will be provided after payment is received.
   
• Gratuity: Tips are appreciated but not required. If you’d like to leave a tip, it can be added to the total at your discretion.
   

• Satisfaction Guarantee: We pride ourselves on delivering top-quality service. If you're not completely satisfied with a cleaning, let us know within 24 hours, and we will return to re-clean the area free of charge.
   
• Scope of Work: Our team will follow the cleaning checklist provided, but if you have specific requests (e.g., focus on certain areas or particular cleaning products), please let us know in advance.
   

• Eco-Friendly Products: We use safe and eco-friendly cleaning products, but if you prefer us to use specific products, please provide them before the scheduled cleaning.
   
• Client’s Supplies: If you prefer us to use your cleaning supplies, please let us know ahead of time.
   

• Keys and Codes: If you're not home during the cleaning, we require access via a key, lockbox, or security code. We take the utmost care in ensuring your home remains secure. All keys or codes will be kept confidential.
   

• Customization: If there are any areas that need extra attention or if you have any specific instructions (e.g., organic or fragrance-free products), please communicate these before your cleaning.
   
• Sensitive Items: We are not responsible for cleaning delicate or fragile items unless specifically requested, such as antiques, valuable artwork, or fragile electronics. Please make us aware of any items you’d like us to avoid.
   

• Damage or Loss: While Master Cleaning Services takes every precaution to prevent accidents, we are not liable for any damage to personal property, furniture, or fixtures, nor are we responsible for any accidents that may occur during the cleaning process.
   
• Accidental Damage: If damage occurs during cleaning, we will address it promptly. Our team is fully insured, and we will work with you to find a satisfactory resolution.
  
   

• Deep Cleaning: If your home requires extra work beyond standard cleaning, like heavy buildup in bathrooms or kitchens, we may recommend deep cleaning services. Additional fees will be discussed before the service is performed.
   
• Travel Fees: For homes located outside of our standard service area, a travel fee may be applied, which will be confirmed when scheduling.
   

By booking a cleaning with Master Cleaning Services, you agree to these terms and policies. We aim to provide a seamless and positive experience, and these policies help ensure that both parties are clear on expectations.

 To ensure your home is cleaned to the highest standards and we can provide you with the best possible service, we ask that you follow these preparation guidelines before our team arrives.

• Access to the Home: Please ensure that our team has easy access to your home. If you will not be present, kindly provide us with the key, alarm code, or any other necessary instructions to enter.
   
• Clear Pathways: Remove any obstacles or clutter from the areas that need to be cleaned (e.g., furniture, clothes, toys, etc.). This helps us clean more efficiently and prevents any accidental damage to your belongings.
   

• Secure Pets: If you have pets, we recommend keeping them in a separate room or area of the house during the cleaning, especially if they tend to be nervous around strangers or cleaning equipment. If pets need to remain in the cleaning area, please let us know ahead of time.
   
• Pet Waste: Ensure that pet waste (e.g., litter boxes, dog waste) is cleaned up before our arrival. This helps us maintain cleanliness and hygiene throughout the home.
   

• Store Valuables: Please secure valuable items like jewelry, important documents, cash, and fragile décor. We take the utmost care in your home, but it’s always best to protect your valuables.
   
• Sensitive Areas: Let us know if there are any areas or items you would prefer us to avoid or handle with extra care.
   

• Cleaning Focus: If you would like us to focus on particular areas, such as high-traffic zones, bathrooms, or kitchen areas, please inform us ahead of time. Special requests for deep cleaning (e.g., ovens, windows, or baseboards) should be specified during booking or at least 24 hours in advance.
   
• Product Preferences: If you have preferences regarding specific cleaning products (e.g., non-toxic or fragrance-free), please provide them ahead of time, or let us know if you would like us to bring eco-friendly cleaning supplies.
   

• Floor Protection: If you have carpets, rugs, or delicate flooring (like hardwood), we may ask you to remove any fragile or valuable items to prevent potential accidents or damage. Our team will take extra care, but protecting high-traffic areas before cleaning is always helpful.
   

• Room Preparation: If you have rooms that require cleaning (e.g., bedrooms, bathrooms, kitchens), please remove any personal or small items from counters, tables, or shelves. This helps us thoroughly clean these areas without accidentally disturbing your belongings.
   
• Furniture Moving: Our team can move light furniture (e.g., chairs, small tables) to clean underneath. However, we do not move heavy furniture such as couches or large appliances unless discussed prior to the cleaning.
   

• Trash Removal: We ask that you remove any trash or recyclables before the cleaning, so we can focus on dusting, mopping, and tidying up the space.
   

• Security Systems: If your home has an alarm system, please deactivate it before our arrival or provide us with the necessary code to avoid false alarms.
   

• COVID-19 Precautions: If anyone in your household is feeling unwell, please let us know before our scheduled cleaning. Our staff will also inform you if they are experiencing any symptoms or exposure.
   
• Ventilation: We recommend opening windows or ensuring proper ventilation for a fresh and clean environment, especially if you prefer chemical-free cleaning methods.
   

• Specific Needs: If there are any specific needs, such as elderly or mobility-impaired family members, let us know so we can provide extra care during our cleaning.
   
• Preferred Time: If you have a preferred time for cleaning (such as during the kids’ nap time or while you’re at work), please communicate this when booking, and we’ll do our best to accommodate.
   

You ensure that we can deliver the best service possible while respecting your time, your home, and your belongings. A little preparation goes a long way in making the cleaning experience smoother for everyone!